Hassan Sheikh Ibrahim
Digital Support & IT Infrastructure

Hassan Sheikh Ibrahim Abdunur

Deputy eDahab Technical Manager & Digital Support

A hardworking and dedicated IT professional with extensive experience in Customer Service, System Administration, Mobile Money Systems (eDahab), and Digital Operations Management.

+252 62 0000171 edahab.support@dahabshiil.com
CAREER PATH

Professional Work Experience

Demonstrated track record of leadership and technical support in eDahab Mobile Money & Somtel Operations.

Sept 2025 - Present
Deputy eDahab Technical Manager

eDahab Mobile Money (Somtel)

  • Assist the Technical Manager in daily technical operations.
  • Supervise technical staff and support their daily activities.
  • Monitor and maintain technical systems and core equipment.
  • Act on behalf of the Technical Manager when required.
Sept 2019 - Present
eDahab System Support & Online Manager

eDahab Mobile Money (Somtel)

  • Train and support staff on system usage and troubleshooting.
  • Prepare system performance and incident analysis reports.
  • Manage and supervise online system support units.
Sept 2018 - 2019
Product Support Officer

eDahab Mobile Money (Dahabshiil)

  • Provide technical assistance to customers with product issues.
  • Collaborate with technical teams to resolve system bugs.
  • Record and report product issues and customer feedback.
August 2018
Store Keeper & Printing Operator

eDahab Mobile Money (Dahabshiil)

  • Managed company store materials and stock releases.
  • Handled printing of official documents, forms, and marketing materials.
  • Troubleshot minor printing hardware issues.
July 2017
Customer Service Officer

eDahab Mobile Money (Dahabshiil)

  • Answered customer inquiries via phone and email.
  • Resolved customer complaints and account issues promptly.
  • Maintained customer records and updated system databases.
June 2017
Call Center Officer

eDahab Mobile Money (Dahabshiil)

  • Handled incoming and outgoing customer calls.
  • Recorded call details and updated customer data in CRM.
  • Provided first-line support for mobile money users.
EXPERTISE

Core Skills & Competencies

Key capabilities evaluated through executive performance standards.

Customer Service Excellence
Client & Partner Support
Technical Knowledge
IT Systems & Support
Leadership & Coordination
Team Supervision
Problem-Solving & Analytics
Troubleshooting
Communication & Reporting
Executive Briefs
Working Under Pressure
Deadline Driven
QUALIFICATIONS

Awards & Certifications

Continuous learning in Windows Server, Power BI, AML/CFT, and Full-Stack Technologies.

Windows Server 2022 – AZ-800
Hurbad Institute (Feb 2026)
Power BI - Drag, Drop & Visualize
Zscore Academy (Feb 2026)
CompTIA Server+ Certification
Hurbad Institute (Sept 2025)
AML/CFT Compliance Regulation
Central Bank of Somalia (May 2023)
HTML, CSS & Web App Development
Envato TutsPlus / Read Centre
Network Storage Using Synology
Rwaq Organization (2020)
ACADEMICS

Educational Background

2017 Graduation
Bachelor’s Degree in Computer Science

Mogadishu University, Somalia

Department of Computer Science and Information Technology.

2009 Graduation
Secondary School Certificate

Muzamil Secondary School, FPENS

Formal Private Education Network in Somalia (Mogadishu).

VERIFICATION

Professional References

Abdinasir Macalin Hassan

Doctor at Durdur Diagnostic Center

abdinasirmacalin@gmail.com

+(252) 615846001

Abdisatar Ibrahim Arabow

Assistant Field Officer at Mogadishu University

engsom@gmail.com

+(252) 617690275